Welcome to Tail Wala! These Terms of Service govern your access to and use of our website, https://tailwala.com.pk/, and any purchases made through it.

Throughout these Terms, the words “we,” “us,” and “our” refer to Tail Wala. The words “you” and “your” refer to visitors, customers, and users of our website.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility to Use Our Website

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You will use our website only for lawful purposes.
• You will not use our website in any way that may damage, disrupt, or interfere with its operation.

If you are under the age of 18, you should use this website only with the involvement and supervision of a parent or legal guardian.

2. Products and Product Information

Tail Wala aims to provide accurate product descriptions, photographs, prices, ingredients, and other relevant information.

However:

• Product images are for illustrative purposes and actual packaging may vary slightly.
• Colours and appearance may differ depending on your device or screen settings.
• Product availability, packaging, and presentation may change from time to time.
• We reserve the right to correct errors, update descriptions, or discontinue products when necessary.

Please read the product label, ingredients, directions, and precautions before using any product.

3. Product Use and Safety

Our personal-care products are intended to be used according to their labels and instructions.

By purchasing our products, you agree to:

• Read and follow the product instructions before use.
• Check the ingredients for any known allergies or sensitivities.
• Perform a patch test where appropriate before applying a product more widely.
• Discontinue use if irritation, discomfort, or an unexpected reaction occurs.
• Keep products away from children unless the product is specifically intended for them and used with appropriate supervision.

Product descriptions and website content are provided for general informational purposes only. They are not intended to diagnose, treat, cure, or prevent any medical condition and should not replace professional medical advice.

Individual results and experiences may vary.

4. Orders and Order Confirmation

When you place an order through our website, you are submitting a purchase request.

An order is subject to product availability, verification of the information provided, and confirmation by Tail Wala.

We reserve the right to:

• Accept or decline an order.
• Cancel an order if a product is unavailable.
• Contact you to verify your order details.
• Correct pricing or product listing errors.
• Limit quantities purchased where necessary.
• Refuse orders that appear fraudulent or suspicious.

If we cannot fulfil an order after receiving it, we will make reasonable efforts to contact you and discuss the available options.

5. Pricing and Payment

All product prices are displayed in Pakistani Rupees (PKR), unless otherwise stated.

We aim to ensure that prices and delivery charges are accurate. However, errors may occasionally occur. If an order contains an incorrect price, we may contact you before dispatch to confirm whether you wish to proceed at the correct price or cancel the order.

Available payment methods will be displayed during checkout. These may include Cash on Delivery (COD) and other payment options where available.

For Cash on Delivery orders, you are responsible for paying the confirmed order total to the delivery representative upon receipt.

6. Shipping and Delivery

We aim to deliver orders to the address provided during checkout.

Delivery charges, estimated delivery times, and available delivery locations may vary depending on the destination and order details.

Please ensure that:

• Your name and contact number are correct.
• Your complete delivery address is provided.
• Someone is available to receive the parcel.
• Your phone remains reachable during the delivery period.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, operational issues, or circumstances beyond our control.

For further information, please review our Shipping Policy.

7. Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible.

Cancellation requests may be accepted before an order is dispatched. Once we hand an order over to the courier, cancellation may not be possible.

If an order has already been dispatched, please contact us for assistance.

8. Returns, Exchanges, and Refunds

All return, exchange, and refund requests are handled according to our Return & Refund Policy.

For hygiene and product-safety reasons, certain personal-care products may not be eligible for return once opened or used, except where the product is damaged, defective, incorrect, or otherwise covered by applicable law.

If you receive a damaged, defective, leaking, or incorrect product, contact us within the timeframe stated in our Return & Refund Policy.

Please review that policy before placing your order.

9. Customer Responsibilities

When using our website, you agree not to:

• Provide false, misleading, or inaccurate information.
• Place fraudulent or unauthorized orders.
• Attempt to interfere with website security or functionality.
• Upload or transmit harmful software, viruses, or malicious code.
• Use our website for unlawful or unauthorized activities.
• Copy, reproduce, or misuse our website content without permission.
• Attempt to gain unauthorized access to our website, servers, or customer information.

We reserve the right to restrict or suspend access where misuse or suspicious activity is identified.

10. Intellectual Property Rights

All website content, including but not limited to:

• Brand names and logos
• Product descriptions
• Website text and graphics
• Photographs and images
• Design elements
• Marketing materials

is owned by Tail Wala or used with appropriate permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially use our website content without prior written permission.

Third-party trademarks, product names, and logos remain the property of their respective owners.

11. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, courier companies, or other external platforms.

These services are operated independently and may have their own terms, conditions, and privacy policies.

Tail Wala is not responsible for the content, availability, security, or practices of third-party websites and services. Your use of those services is subject to their applicable terms.

12. Limitation of Liability

We make reasonable efforts to maintain accurate product information and reliable website services.

However, to the extent permitted by applicable law, Tail Wala will not be responsible for indirect or consequential losses arising from the use of our website or products.

We are not responsible for delays or interruptions caused by events outside our reasonable control, including courier disruptions, internet outages, natural disasters, or government restrictions.

Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable Pakistani law.

13. Privacy and Personal Information

Your privacy is important to us.

Any personal information collected through our website, including your name, phone number, email address, delivery address, and order details, will be handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your information.

14. Changes to These Terms

Tail Wala reserves the right to modify, update, or replace these Terms of Service when necessary.

Any changes will be published on this page with an updated revision date.

Your continued use of the website after changes are published indicates your acceptance of the revised Terms, to the extent permitted by applicable law.

15. Governing Law and Disputes

These Terms of Service are governed by the laws of the Islamic Republic of Pakistan.

Any dispute arising from the use of our website, purchase of our products, or interpretation of these Terms will be handled in accordance with applicable Pakistani law and by the competent courts having jurisdiction.

Nothing in this section limits any consumer rights or legal remedies available under applicable law.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us:

Business Name: Tail Wala
Website: https://tailwala.com.pk/
Email: [Insert Official Customer Support Email]
Phone / WhatsApp: [Insert Official Contact Number]
Business Address: [Insert Business Address, if applicable]

Thank you for choosing Tail Wala. We appreciate your trust and support!