Welcome to Tailwala!

At Tailwala, we aim to deliver your favorite products safely and conveniently to your doorstep. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website: https://tailwala.com.pk/

By placing an order with Tailwala, you agree to the shipping terms outlined below.

1. Delivery Coverage

Tailwala aims to provide delivery services across Pakistan, including major cities and other serviceable locations.

Delivery availability depends on courier coverage in your area. If your location is not covered by our delivery partners, our customer support team will contact you to discuss possible alternatives.

2. Order Processing Time

Once you place an order, our team will review and process it.

• Orders are generally processed within 1–3 business days.
• Orders placed on weekends or public holidays may be processed on the next working day.
• Orders may require additional processing time during promotional campaigns, public holidays, or periods of high demand.
• We may contact you to confirm your delivery address or order details before dispatch.

Please note: The processing timeframe above should be confirmed by Tailwala before publication.

3. Estimated Delivery Time
After dispatch, estimated delivery times may vary depending on your location and courier availability.

• Major cities: [Insert estimated delivery time]
• Other cities: [Insert estimated delivery time]
• Remote areas: [Insert estimated delivery time]

Delivery times are estimates and are not guaranteed. Unexpected circumstances, including weather conditions, public holidays, courier delays, or operational disruptions, may affect delivery.

4. Shipping Charges

Shipping charges are calculated according to the delivery location, order size, and applicable courier rates.

• Standard delivery charges: [Insert shipping fee]
• Free shipping: [Insert minimum order amount, if applicable]
• Additional charges, where applicable, will be communicated before order confirmation.

Tailwala reserves the right to update shipping charges when necessary.

5. Order Confirmation

After receiving your order, our team may contact you through the phone number or contact details provided at checkout to confirm your purchase.

Please provide accurate information, including:

• Full name
• Complete delivery address
• City and postal code, where applicable
• Active mobile number
• Correct product and quantity details

Incorrect or incomplete information may result in delivery delays or cancellation.

6. Order Tracking

If tracking information is available, Tailwala may share the courier tracking number or relevant delivery details after dispatch.

Customers can use the provided information to check their shipment status through the courier’s tracking service.

For assistance with an order, please contact our customer support team.

7. Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations and orders, subject to confirmation by Tailwala.

If COD is available, customers are required to pay the applicable order amount to the courier representative at the time of delivery.

Please ensure that someone is available at the delivery address to receive and pay for the order.

8. Delayed or Failed Deliveries

Although we work to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

These may include:

• Incorrect or incomplete delivery addresses.
• Customer unavailability.
• Courier service disruptions.
• Severe weather conditions.
• Public holidays or unexpected operational delays.

If a delivery attempt fails, the courier may arrange another attempt according to its delivery procedures. Additional charges may apply in certain circumstances.

9. Damaged or Incorrect Products

We take care to package products properly before dispatch.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us investigate your complaint, provide:

• Your order number.
• Clear photographs or a video of the received product.
• A brief description of the issue.

Our team will review your complaint and guide you regarding the applicable replacement, return, or refund process in accordance with our policies.

10. Changes to Delivery Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

Address changes may be possible before the order is dispatched. Once the shipment has been handed over to the courier, changes may not be possible or may result in additional charges.

11. Order Cancellation

Customers who wish to cancel an order should contact Tailwala as soon as possible.

Cancellation requests may be accepted before dispatch. Orders that have already been shipped may be subject to the applicable return or cancellation conditions.

12. Contact Information

For questions about shipping, delivery, or order status, please contact us:

Website: https://tailwala.com.pk/

Customer Support: Contact us through the details provided on our website.

Our team will be happy to assist you with your queries.

13. Changes to This Shipping Policy

Tailwala reserves the right to update or modify this Shipping Policy when necessary. Any changes will be published on this page.

Customers are encouraged to review this policy periodically to stay informed about our shipping and delivery procedures.

Thank you for shopping with Tailwala!

We appreciate your trust and look forward to delivering your order.