At Tail Wala, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit https://tailwala.com.pk/, place an order, or contact us.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website or interact with us.

A. Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name
• Mobile or WhatsApp number
• Email address
• Billing and delivery address
• City and postal code
• Order details and purchase history
• Information you provide when contacting customer support.
  
  

B. Payment Information
We may collect payment-related details necessary to process your order.

If you choose Cash on Delivery (COD), your order and contact details may be used to arrange delivery and collect payment.

If online payment options are available, payment transactions may be handled by third-party payment providers. We do not intend to store complete debit or credit card details on our own website servers. Please review the relevant payment provider’s privacy policy for details about its data practices.

C. Technical and Website Usage Information

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the website
• Website navigation and interaction information
• Referral website or source
• Cookies and similar tracking technologies

This information helps us understand website usage, maintain website performance, and improve the shopping experience.

2. How We Use Your Information

We may use your information for the following purposes:

• To receive, confirm, and process your orders.
• To arrange packaging, shipping, and delivery.
• To contact you about order confirmation, delivery updates, or other order-related matters.
• To respond to your questions, complaints, and customer support requests.
• To process eligible returns, exchanges, and refunds.
• To improve our products, website functionality, and customer experience.
• To maintain business, accounting, and transaction records.
• To prevent fraudulent transactions and unauthorized activities.
• To send promotional messages, product updates, and special offers where permitted and where you have agreed to receive them.
• To comply with applicable legal and regulatory requirements.

3. Sharing of Personal Information

Tail Wala does not sell or rent customers’ personal information to third parties.

We may share limited information with trusted third parties when necessary to operate our business and fulfil your requests, including:

A. Courier and Delivery Companies

We may share your name, phone number, and delivery address with courier companies so they can deliver your orders.

B. Payment Service Providers

If you use an online payment option, relevant information may be shared with the payment provider to complete and verify the transaction.

C. Website and Technology Service Providers

We may use website hosting providers, technical support services, email providers, and other service providers to maintain and operate our website.

D. Legal and Regulatory Authorities

We may disclose information if required by applicable law, a court order, or a lawful request from a government or regulatory authority.

We expect service providers handling customer information on our behalf to use it only for the services they provide and to take reasonable steps to protect it.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Keep products in your shopping cart.
• Remember your website preferences.
• Improve website functionality.
• Understand visitor behaviour and website traffic.
• Analyse which products and pages are most popular.
• Support relevant advertising, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website features, including shopping cart functionality or checkout.

If third-party analytics or advertising services are enabled on our website, those providers may use their own cookies or tracking technologies under their respective privacy policies.

5. Marketing and Promotional Communications

We may use your contact details to send information about new products, promotions, discounts, and special offers where you have subscribed or otherwise agreed to receive such communications.

You can opt out of promotional messages at any time by following the unsubscribe instructions, where available, or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding important order updates, delivery information, customer support, or other necessary transactional matters.

6. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to:

• Process and fulfil orders.
• Provide customer support.
• Maintain transaction and business records.
• Resolve disputes and complaints.
• Prevent fraud and misuse.
• Meet applicable legal and regulatory requirements.

When information is no longer required for these purposes, we will take reasonable steps to delete it or otherwise protect it in accordance with applicable requirements.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no online platform, electronic transmission, or storage system can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

Customers should also take care not to share sensitive account or payment information with unauthorized individuals.

8. Your Privacy Rights and Choices

Subject to applicable law, you may contact us to:

• Request information about the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where we are not legally required to retain it.
• Withdraw consent for optional marketing communications.
• Raise concerns about how your personal information is being used.

We may request reasonable information to verify your identity before responding to a privacy-related request.

Some information may need to be retained for legal, accounting, security, or dispute-resolution purposes.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or courier tracking services.

These external websites and services operate independently and may have their own privacy policies and practices. Tail Wala is not responsible for the privacy, security, or content of third-party websites.

We recommend reviewing their privacy policies before sharing personal information with them.

10. Children’s Privacy

Our website and products are intended for general customers and are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate authorization where required by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

Tail Wala may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable legal requirements.

Any updates will be published on this page, and the revised date will be shown at the top of the policy.

We encourage customers to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us:

Website: https://tailwala.com.pk/
Email: [Insert Official Customer Support Email]
Phone / WhatsApp: [Insert Official Contact Number]
Business Address: [Insert Business Address, if applicable]

Tail Wala – Thank you for trusting us with your shopping experience.